The Plan should also come with at least a toll free tech support line [NOT a sales or "customer service" line] & ticketed email support; I also recommend chat support for those questions on the go, although it's not a requirement.
![](http://www.jandjtech.com/wp-content/uploads/2020/05/cropped-it-support-santa-fe.png)
Now this is where the problem comes in. How can you prepare your sales people to perform, for example, appointment setting work on business prospects that are highly technical in their knowledge? Remember, you need people who can represent your company well in the Information Technology market. One way to make your job really difficult to do is to use your sales skills on people who are not keen on your pitch. Key decision makers in need of tech support I.T want to hear specific solutions to their problems, not just some generalized idea about how your business can help them grow. But really, what kind of marketer will you need, a technical one or a sales-oriented one? Why not have both?
There will be tricky decisions in many areas. Where servers are being used to tech support I.T applications that are used by multiple departments you are going to have to find ways to divide up the expenses between all parties involved. Bozzo went about transitioning to this new way of doing business in a clever fashion.
Push back to buyers and tell them that you can accept their proposition but all you can offer to them in return is "exposure to value" not the value itself. It's Managed I.T support uttah like a restaurant. If you can pay, you get food. If you can't pay, you can get the smell of food. Simple really.
The problem is that far too many business owners call in external help too late. Just imagine. What is the point in hiring the best ship consultants to save your sinking ship after she hit an iceberg and is already 9/10 under water?
I formatted the drive, wiping everything off of it, went to the "backup" utility that appears when the C-Drive Icon is right clicked, and hit ENTER. The entire C-Drive copied itself on my external drive just as if it were a memory stick. It took 5 mins to set up, and was there the whole time. DUH.